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Bentley joined the firm in 2014 and has developed into a leader on the team. He has studied and been certified as a Microsoft Certified Systems Engineer (MCSE), and worked to develop several new business processes and capabilities for Keystone, including upgrades to our ConnectWise ticketing system, and how we bring new clients on board. Most new clients will see Bentley when we start, since he does a lot of the work to get them setup for success and in our systems so we can support them.
As a level 2 engineer on our User Support team, Bentley helps level 1 engineers with more difficult tickets, training them as he does it to both take care of clients quickly and develop our team’s capabilities.